We typically ship orders within 24 to 48 hours. With multiple warehouses, we ensure your order is shipped from the closest location, and delivery usually takes 7-12 days. You’ll receive a tracking code as soon as your order is dispatched, so you can follow its progress right to your door.

Once your order is shipped, you'll automatically receive a tracking code via email. You can use this code in the 'Track My Order' section on our website or paste it directly into the 17track website to follow your package's journey.

Yes! We actually offer free tracked shipping on all orders, so you don't have to worry about any additional costs.

Yes, we offer a 30-day hassle-free return policy. If you're not fully satisfied, you can return your item as long as it’s unused and in its original condition.

If you’d prefer an exchange, simply contact us within 30 days, and we’ll be happy to assist you with the process.

Our masks are crafted to fit like a second skin for most head sizes, offering a snug yet breathable fit that feels natural. They’re designed for comfort, making them perfect for hours of wear. If you have any specific concerns, feel free to reach out to our team for personalized advice.

You can choose your usual size, as our costumes are designed to fit standard sizing. In any case, if the size isn’t correct, you can easily exchange it.

Our masks are designed to withstand regular use, whether for cosplay, events, or filmmaking. They are crafted with high-grade materials to ensure longevity and retain their shape and details over time.

Yes! We actually have a limited-time Pre-Halloween offer, which includes 50% off and 7 days of free access to the #1 horror streaming platform for all orders over $80.

Simply place an order of $80 or more, and you’ll automatically unlock 7 days of free access to the #1 horror streaming platform. Once your order is confirmed, you’ll receive your login credential via email.

Yes, it’s completely free! No card is linked, and you’ll receive a private code to enjoy 7 days of access without any charges after the period ends.